常見問題與客服支援FAQ & Customer Support

InkNote AI Guardian — 離線 AI 文件助手InkNote AI Guardian — the offline AI document assistant

聯絡我們 · ContactContact us

客服請加 LINE 官方帳號 或來信,我們會盡快回覆。Add our LINE official account or email us for support and we'll reply as soon as we can.

或在 LINE 搜尋 ID：@458nlxubOr search the ID on LINE: @458nlxub

Email:service@inknoteai.comEmail: service@inknoteai.com

常見問題Frequently Asked Questions

Q. 我的掃描內容會上傳雲端嗎?Q. Is my scanned content uploaded to the cloud?

不會。掃描影像、OCR 文字、Word 匯出等內容 100% 留在你的裝置本地,絕不上傳。詳見 隱私政策。No. Scanned images, OCR text, Word exports and similar content stay 100% on your device and are never uploaded. See the Privacy Policy.

Q. 要不要登入才能用?Q. Do I need to sign in to use it?

7 天試用期間不需登入,全功能開放。試用期滿後、未登入仍可使用:掃描、OCR 文字辨識、列印。登入只用於訂閱 / 折抵金等帳號功能。No sign-in is required during the 7-day trial, and all features are available. After the trial ends, you can still use scanning, OCR and printing without signing in. Signing in is only for account features such as subscription and credits.

Q. 為什麼要下載「引擎」?下載前提示記憶體不足?Q. Why do I need to download an "engine"? Why the low-memory warning before download?

離線 AI 需要一個約 2.4GB 的本地模型,下載後即可完全離線使用。若你的手機記憶體較小(約 4GB 以下),App 會在下載前提醒——因為載入大模型在低記憶體裝置上可能較慢或被系統關閉,你可自行決定是否下載。Offline AI needs a local model of about 2.4GB; once downloaded it can be used fully offline. If your phone has less memory (around 4GB or below), the App warns you before downloading—because loading a large model on a low-memory device may be slow or get killed by the system, so you can decide whether to download.

Q. 找不到印表機?Q. Can't find a printer?

請確認手機與印表機在「同一個 Wi-Fi」下;支援 AirPrint / Mopria / IPP 的印表機會自動出現。找不到時可改用「用系統列印」選任何印表機。列印資料不外傳。Make sure your phone and printer are on the "same Wi-Fi"; printers supporting AirPrint / Mopria / IPP appear automatically. If none is found, use "Print with system" to choose any printer. Print data is not sent externally.

Q. 如何刪除我的帳號與資料?Q. How do I delete my account and data?

App 內「設定 → 帳號 → 刪除帳號」即可刪除雲端帳號資料;本地內容可直接在裝置上刪除。詳細說明見 帳號與資料刪除說明。In the App, "Settings → Account → Delete account" deletes your cloud account data; local content can be deleted directly on the device. For details, see the Account & Data Deletion guide.