InkNote AIPrivacy Policy & Terms of Service
This document has two parts: Privacy Policy ｜ Terms of Service · 中文版
InkNote AI Guardian ("the Service") is developed and operated by the InkNote AI Team ("we", "us"). Protecting your privacy is not an add-on feature of this Service — it is the core design: the offline AI architecture means your content simply never needs to leave your device. This document explains how we handle your data and the rights you enjoy (Privacy Policy), and the rights and obligations between you and us when you use the Service (Terms of Service).
The three most important things:
- Your scanned documents, recordings, transcripts, meeting minutes and all AI output are stored 100% on your device and never uploaded to our servers or any third party's servers.
- The App contains no telemetry, no advertising SDKs, and collects no advertising identifiers, and does not track your usage behaviour.
- The only personal data we process is the basic data you provide when registering an account and subscribing (account identifiers, subscription status, coupons, family-sharing and hardware-licence summaries, and device model information for debugging).
Privacy Policy
1. Data we do NOT collect (on-device content layer)
The following data exists only on your device; we have no technical means of obtaining it:
- Original scanned images and imported documents (images, PDF, Word / PowerPoint)
- OCR-recognized text and Word export files
- Audio recordings, transcripts, speaker labels and AI-generated meeting minutes
- AI conversation content, and all AI output such as translations, summaries and Q&A results
- Your local printer list, print content and print history
- Downloaded local AI models
- Your photo library, contacts and location (the Service does not read them)
The features above (scanning, OCR, Word export, printing, local models, voice meeting minutes, AI conversation) can be used anonymously: no sign-in is required, and nothing is uploaded even if you sign in. AI computation (text recognition, speech recognition, summary generation) is performed entirely by the on-device InkNote Engine and requires no network connection.
Microphone permission: the "voice meeting minutes" feature requires your permission to use the microphone for recording. Recordings and the resulting transcripts are stored only on your device, and speech recognition is processed entirely offline on the device — nothing is uploaded to us or any third party. The microphone is used only when you actively start a recording; there is no background listening. You can revoke the microphone permission at any time in your device system settings.
2. Data we DO process (cloud account layer)
When you register an account or subscribe to a paid plan, we process the following data:
| Data type | Content | Purpose |
|---|---|---|
| Account identifiers | The unique account identifier (Firebase UID), email address and sign-in provider identifier when you sign in with Google / Apple / LINE | Creating and maintaining your account, identifying the sign-in method, cross-device authorisation |
| Display name | From your chosen sign-in provider (for example your Google or LINE account name) | Account management and app functionality |
| Subscription and transaction records | Subscription tier and expiry date, plan type, transaction amount (payment is collected by the store platform; we never touch your full card number) | Entitlement verification, providing paid features, issuing receipts, customer support |
| Coupon and serial-code redemption records | Coupon balance, serial-code redemption and subscription time | Offer eligibility verification, hardware discounts, campaign performance statistics |
| Family sharing summary | Summary of family-sharing member links | Family sharing management |
| Hardware licence summary | Hardware serial number (SN) binding summary | Hardware licensing management |
| Device information (debugging) | Device model, OS version, App version, memory size and language recorded at sign-in; excludes device nickname, advertising identifiers and device serial numbers | Debugging and device-compatibility support |
| Customer-service correspondence | The content and contact details of messages you send us | Replying to you and improving the Service |
Explicit statement: the cloud stores only the account metadata in the table above; it does not store or sync your scanned images, OCR text, Word files, recordings or any document content.
Diagnostics and crash data: to detect and fix errors and keep the application stable, we collect crash logs and diagnostic data. This may include the error stack trace at the time of a crash, App version, device model, operating-system version, and performance metrics (such as startup time and memory usage). This data is used solely for analytics and troubleshooting and does not include your scanned images, recordings, transcripts or any document content.
Data storage location (cross-border transfer disclosure): the account-layer data above is stored on Google Firebase servers in the asia-east1 (Taiwan) data centre. If you are located outside Taiwan (for example in Hong Kong, Singapore or Malaysia), by using the Service you consent to your personal data being transferred to and stored in that region; we will continue to protect it to the same standard under this policy.
3. AI engine download
Before first use, the App downloads AI model files from a content-delivery network (CDN). The download produces only standard network-connection records (such as IP address and download status), used to ensure transfer integrity and information security; these records are not linked to your account identity and are not used for marketing or analytics.
4. Third-party services
The Service uses the following third-party services, each of which processes data under its own privacy policy:
- Google Play Billing / Apple App Store — subscription payment collection
- ECPay (Green World FinTech) — payment processing for purchases made on the official website in Taiwan
- Firebase (Google) — account sign-in verification and coupon / serial-code validation
- Cloudflare — AI model file delivery
We do not sell, rent or exchange your personal data to any third party for marketing purposes.
5. Data retention and deletion
- On-device content: entirely under your control — deleting the App removes it all. We hold no backup, because this content was never uploaded.
- Account data: kept for the life of the account. You may request account deletion in the App under "Settings → Account", or by following the Account & Data Deletion page (Chinese); we will complete deletion within 30 days, except that transaction records which tax and other laws require us to keep will be retained for the statutory period and then destroyed.
6. Your rights
Under Taiwan's Personal Data Protection Act, Hong Kong's Personal Data (Privacy) Ordinance (PDPO), and the Personal Data Protection Acts (PDPA) of Singapore and Malaysia, you may exercise the following rights over your personal data: to enquire about or request access to it, to request a copy, to request supplementation or correction, to request that collection / processing / use be stopped, and to request deletion. Please email service@inknoteai.com; we will reply within 7 business days.
7. Children's privacy
The Service is not directed at children under 13, and we do not knowingly collect children's personal data. When a parent uses the Service to scan or organise their child's schoolwork, that content is stored only on the parent's own device.
8. Data security
On-device content is stored in the App's private directory, protected by the operating-system sandbox; cloud account data is transmitted with TLS encryption and subject to access controls. Because your documents and recordings are never uploaded, even if the cloud systems were attacked, your content could not leak — it simply is not there.
- We do not store your raw Google or LINE OAuth tokens long-term in any database; they are verified on the backend in real time at sign-in, after which only the verified account identifier (such as the Firebase UID) is kept.
- The Google Play purchaseToken and Apple transaction receipts are verified with the platform on the backend in real time; the database stores only their hash, never the raw credential.
- Sensitive backend calls are protected against impersonation by Firebase App Check; all transmission uses HTTPS/TLS encryption.
9. Official website
This official website uses Google Analytics 4 (GA4) for traffic statistics, to understand how the site is used and improve its content. GA4 uses cookies (such as _ga) to collect browsing data (pages visited, time on page, traffic source, device and browser type, approximate region), processed by Google under its privacy policy. We have not enabled advertising features, we do not link the statistics to your name or contact details, and we do not sell the data. You can block or delete cookies in your browser settings, or install the Google Analytics opt-out browser add-on to decline measurement; this does not affect your browsing. Apart from these statistics, this site embeds no other tracking or advertising technology; the web server also keeps standard access logs for information security, troubleshooting and aggregate traffic statistics, which are deleted periodically. The App itself contains no telemetry or tracking (see above) and is unaffected by this section.
10. Changes to this policy
If we revise this policy, we will announce it on this page and update the version and effective date; material changes will additionally be notified in the App or on our official social channels. By continuing to use the Service after a change takes effect, you confirm that you have read and agree to the revised content.
11. Contact us
Operator: InkNote AI Team · 8F-7, No. 51, Sec. 4, Zhongyang Rd., Tucheng Dist., New Taipei City, Taiwan
Customer service: service@inknoteai.com
Support centre: www.inknoteai.com/support.html
Personal-data protection contact (including the DPO function under Singapore's PDPA): service@inknoteai.com
Terms of Service
These Terms of Service ("these Terms") govern the rights and obligations between you and us arising from your download, installation and use of the InkNote AI Guardian mobile application and related services. By downloading, installing or using the Service, you confirm that you have read, understood and agree to these Terms. If you do not agree, please do not use the Service.
Article 1 — The Service
- The Service is an offline AI tool installed on your device, providing document scanning, OCR text recognition, Word export, translation and summarisation, recording transcripts and meeting minutes, AI conversation and ink-saving printing; AI computation is performed on the device, and the core features do not depend on a network connection.
- Account-layer services — accounts, subscription entitlements and coupon / serial-code validation — are provided by our cloud systems and require a network connection.
- The specific content of each feature, supported devices and system requirements are as described on the official website and the store pages.
Article 2 — Accounts
- You may register with Google, Apple or LINE. You may also complete a subscription without signing in, in which case the entitlement is first bound to the device and is automatically attached to your account when you later sign in (cross-device use and family sharing require sign-in). You must ensure your registration data is accurate and keep your account secure; you are responsible for all activity under your account.
- Accounts are for your personal use only and may not be transferred, rented or sold.
- You may delete your account at any time via the Account & Data Deletion page; deletion does not affect transaction records we must keep by law (see Section 5 of the Privacy Policy).
Article 3 — Licence and intellectual property
- We grant you a personal, non-transferable, non-exclusive licence to install and use the Service on authorised devices; the number of authorised devices, hardware serial-number (SN) binding and family-sharing rules are as announced on the official website or in the App from time to time.
- The intellectual-property rights in the App, the InkNote Engine, AI model files, interface design, trademarks and official-website content belong to us or our licensors. Licence information for open-source components used by the built-in engine is disclosed in the App under "About → Open-source licences".
- Your content is yours. The rights in what you scan, record and generate with AI belong to you; because all processing happens on the device, we never obtain it and claim no rights in it.
Article 4 — Subscription, payment and renewal
- Paid plans are annual subscriptions; prices and offers (including early-bird pricing and coupons) are as announced on the store pages or the official website at the time.
- For subscriptions via Google Play / App Store: payment is collected by the platform and renews automatically under the platform's mechanism; you can cancel at any time in the platform's subscription settings and keep access until the end of the current period.
- For purchases via the official website (ECPay): unless otherwise indicated on the purchase page, these are one-time payments that do not auto-charge on expiry.
- If prices change, we will announce the change on the official website or in the App before it takes effect; changes do not affect entitlements you have already paid for in the current period.
Article 5 — Free trial and promotions
- We provide a 7-day full-feature free trial: it starts on download, with no sign-in and no payment details required, and nothing is charged during the trial. The trial does not convert automatically into a paid subscription — whether to subscribe is your decision.
- Early-bird offers, coupons and serial codes are subject to time and quantity limits, as announced on the official website; coupons and serial codes may not be resold or used for unauthorised marketing.
Article 6 — Rescission and refunds (statutory cooling-off period)
- The Service is digital content not supplied on a tangible medium and an online service that is completed upon provision. Under the proviso to Article 19(1) of Taiwan's Consumer Protection Act and Article 2(5) of the Regulations on Reasonable Exceptions to the Right of Rescission in Distance Sales, a subscription activated with your prior consent is not subject to the 7-day cooling-off (rescission) right; by completing the purchase you agree that we provide the service immediately after purchase.
- So that you can fully evaluate the Service before paying, we provide a 7-day free trial (see Article 5).
- For purchases via Google Play / App Store, refunds follow the platform's refund policy; for purchases via the official website, please email service@inknoteai.com in case of a dispute and we will reply within 7 business days.
- If you are in Hong Kong, Singapore or Malaysia, consumer rights granted by local law that cannot be excluded by contract are not affected by this Article.
Article 7 — Acceptable use
You agree not to:
- reproduce, distribute, rent, sell, reverse-engineer, decompile or otherwise recover the source of the Service or the AI model files (except where expressly permitted by law);
- circumvent or crack subscription entitlements or device-count limits;
- use the Service for unlawful activity, including but not limited to infringing others' copyright, trade secrets or privacy;
- make recordings without lawful consent: before using the recording feature, make sure you have obtained the consents required by the law where you are (for example Taiwan's Communication Security and Surveillance Act and the offences against privacy in the Criminal Code); the lawfulness of your recordings is your own responsibility.
If you breach this Article, we may suspend or terminate your account and licence without refunding fees already paid, and you are liable for any damage this causes us.
Article 8 — Nature of AI output
- OCR, speech recognition, translation and summaries are machine output and may contain errors or omissions. For important uses (legal, medical, financial, contractual and similar) always verify against the original content yourself.
- AI output is for reference only and does not constitute professional advice; decisions you make based on AI output are your own responsibility.
Article 9 — Disclaimer and limitation of liability
- To the maximum extent permitted by law, the Service is provided "as is"; we do not warrant that it will be uninterrupted or error-free, or that it will meet your particular purpose.
- To the maximum extent permitted by law, our total liability to you is capped at the amount you actually paid us in the 12 months before the claim arose.
- This Article does not exclude or limit any liability we must bear under the Consumer Protection Act or mandatory rules of the place where you are located.
Article 10 — Changes to and termination of the Service
- We may adjust the Service for technical or operational reasons. The offline core features are installed on your device and do not stop working because our servers stop operating.
- If the paid account-layer services must change materially or be terminated, we will give 30 days' notice on the official website or in the App, and refund any paid but unused period pro rata.
Article 11 — Amendments to these Terms
If these Terms are amended, we will announce the amendment on this page and update the version and effective date; material changes will additionally be notified in the App or on our official social channels. By continuing to use the Service after a change takes effect, you are deemed to agree to the amended Terms.
Article 12 — Governing law and jurisdiction
These Terms are governed by and construed under the laws of the Republic of China (Taiwan). The parties agree that the Taiwan New Taipei District Court is the court of first instance for disputes arising from these Terms, provided that jurisdictional rights consumers may claim under the Consumer Protection Act or other mandatory rules are unaffected, and mandatory consumer-protection rules of your location (Hong Kong, Singapore, Malaysia) are likewise not excluded by this Article.
Article 13 — Contact
Operator: InkNote AI Team · 8F-7, No. 51, Sec. 4, Zhongyang Rd., Tucheng Dist., New Taipei City, Taiwan
Customer service: service@inknoteai.com (reply within 7 business days)
Support centre: www.inknoteai.com/support.html